Refund / Cancellation Policy

Last updated: 19 September 2026

Our food is freshly prepared for each order, so cancellations are possible only in the early stage. This page explains when you can cancel, when you are eligible for a refund, and how refunds are paid.

1. Cancelling an order

• You can cancel an order before we start preparing it. Please call or WhatsApp us immediately on +91 73838 38158 and give your order number.
• Once preparation has started or the order is out for delivery, it cannot be cancelled, because the food has already been made for you.
• We may cancel an order ourselves if an item is unavailable, the address is outside our delivery area, or we cannot reach you. If that happens, you will not be charged, and anything you already paid online will be refunded.

2. When you are eligible for a refund

• You cancelled before preparation started (Pay Online orders).
• We cancelled your order for any reason.
• Your online payment was deducted but the order was not confirmed (see section 4).
• Your order arrived with items missing, the wrong items, or food that is spoilt, unsafe or clearly not as ordered (see section 3).
• You were charged more than once for the same order.

3. Problems with a delivered order

If something is wrong with your order, please contact us on the same day, as soon as possible after delivery, by phone or WhatsApp, with your order number and, where possible, a photo. After checking, we will either replace the affected items or refund their price, at our discretion. Reports made much later may not be possible to verify.

4. Payment deducted but no order confirmed

If an online payment fails or the page closes before you see a confirmation, an order is confirmed automatically once the payment is verified with Razorpay. If money has been deducted from your account and no order was confirmed, the amount is normally returned to your original payment method automatically by Razorpay and your bank within about 5 to 7 working days. If it is not, contact us with the payment time and your mobile number and we will help.

5. How refunds are paid

• Online payments are refunded to the same UPI, card, net-banking account or wallet used for the payment. After we approve a refund, it usually reaches you within 5 to 7 working days, depending on your bank.
• Pay on Delivery orders are paid only when the order arrives, so nothing is charged for an order you cancel or that we cancel. If a refund is due after you have paid on delivery, we will return the amount to you by a method we agree with you.

6. When refunds are not available

• Change of mind after the food has been prepared.
• An incorrect or incomplete address, or a phone number that could not be reached, given by the customer.
• Items you no longer want after delivery, when there is nothing wrong with them.

7. Contact

To cancel an order or ask about a refund, call or WhatsApp +91 73838 38158 or visit our Contact Us page.